Customer Service

    • Shipping & Delivery
    • Privacy & Security
    • Returns & Replacements
    • Ordering
    • Payment, Pricing &
    • Promotions
    • Viewing Orders
    • Updating Account Information
    • Contact Information
Shipping & Delivery

Most orders ship within 5 business days, typically 3-5 business days, provided we have sufficient inventory and do not require custom production. We ship your order via the shipping method you selected when placing your order. Some orders ship in as little as 1 day, but most do not. For complex silicone and stainless steel sounds and chastity cages with catheters, we need to produce them on demand, so we typically ship within 7 business days. Don’t worry, we’ll notify you of the shipping time as soon as possible.
Privacy & Security
At UrethraSound we are aware of you’re concerns about both your Security, and your Privacy when making a purchase online. Because of this, we have made a firm commitment to all types of security issues, as well as respecting and maintaining your privacy. Hopefully this page will answer all of your questions regarding issues of Security, and privacy. We want your experience here to be enjoyable and stress free. Security Page

Returns & Replacements
100% Coverage against manufacturers defects
100% Satisfaction Guarantee (Provided it was not custom made, and also that it is still in the original sealed clear package)

Payment, Pricing & Promotions
We accept All major Credit cards, Paypal, Money Orders as well as Personal Checks
Most all all promotions are done through our newsletter The Body Jewelry News which is emailed out twice a month. We never sell or rent your email address.
You can subscribe to The Body Jewelry News right here Newsletter
Viewing Orders & Order Status
You can simply log into your account at anytime to see your current and past orders, as well as the current status of your order. You can verify what you ordered as well as where it being shipped to.
If you would like to know the status of your order;
Log into your account
There you will see your orders listed along with the Original Date of the order, and the Status.
Pending = is when you place an order (usually 0 to 3 days)
Processing = is when we start working on it (remember the lenth of time depends on what you ordered)
Backorder = is when it is out of stock (can not say when it happens or when it will be filled)
Shipped = is completed and shipped to you via the method you chose.
Updating Account Information
You can log into your account 24/7 to change any of your information, as well as update or add addresses.
One thing though if you need to change a shipping address and you have a pending order in will not change that order. WHen you change items in your account it changes your account it changes your account only which will in turn change all future orders, but it will not change orders that were already placed.
For changes to orders that you have already placed you will have to email us at; Customer Service
Mailing Information

Email：urethrasoundserve@yeah.net